Shipping Policy

At Alter Ego, we’re committed to delivering your eyewear safely and on time. All orders are shipped via UPS with reliable tracking and delivery.

Order Processing

• Orders are processed Monday–Friday, excluding holidays.

• Please allow 1–2 business days for processing.

• Prescription orders may take 3–7 business days to customize before shipping.

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Shipping Options & Rates
Shipping Method Carrier Estimated Delivery Time of Cost
Standard Shipping UPS Ground3–7 business days

Free on orders $75+
$6.95 flat rate under $75
Expedited Shipping UPS 2nd Day Air 2–3 business days Calculated at checkout
Express Shipping UPS Next Day Air 1–2 business days Calculated at checkout
Delivery times are estimates and may vary based on location and product availability.

Free Shipping
We offer FREE UPS Ground Shipping on all U.S. orders over $75 (before tax and after discounts).

Order Tracking
Once your order ships, you’ll receive a confirmation email with your UPS tracking number so you can follow your package every step of the way.

International Shipping

• We ship internationally to select countries via UPS Worldwide.

• International customers are responsible for any customs duties, VAT, or import taxes.

• Delivery times vary depending on destination and customs clearance.

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Shipping Issues or Delays

• If your UPS shipment is delayed or lost, contact us at Aegoeyewear@gmail.com, and we’ll help resolve the issue.

• Please ensure your shipping address is correct before placing your order. We are not responsible for packages shipped to incorrect addresses.

For any additional questions?
Email us at Aegoeyewear@gmail.com — we’re here to help!